These terms govern access to and use of Simba Express services across the website, customer apps, partner apps, enterprise interfaces and support channels. By using the platform, users agree to these rules together with any applicable order details, policies and service notices.
Users should review these terms carefully before placing orders, booking services, using support channels or operating on behalf of a partner or enterprise account. Continued use of Simba Express after updates means acceptance of the revised terms to the extent permitted by law.
These terms apply to visitors, customers, drivers, partners, enterprise users and anyone interacting with Simba Express services. They cover website use, mobile apps, order placement, delivery services, support interactions, payments, marketing communications and other related platform activities.
Users must provide current, complete and accurate account, contact, address and order information. Simba Express may suspend, restrict or cancel access or orders where information is false, incomplete, misleading, suspicious or creates operational, payment or legal risk.
All orders, bookings, quoted prices, delivery windows and service options are subject to verification, serviceability, merchant acceptance, driver availability, payment confirmation and operational conditions. Simba Express may decline, reschedule or cancel requests where service cannot reasonably be fulfilled.
Users are responsible for lawful use of the platform, proper packaging, accurate delivery instructions, reachable contact details and respectful communication with support staff, drivers and partners. Users must not misuse the platform, interfere with operations or attempt fraud, harassment or unauthorized access.
Users may not submit shipments or requests involving illegal, dangerous, prohibited, counterfeit, restricted, hazardous or improperly packaged items. Simba Express may refuse, inspect, hold, dispose of or report prohibited shipments where legally permitted and may take protective action on affected accounts.
Pricing, fees, surcharges, promotions and service zones may change over time. Refunds, credits, cancellations and rescheduling are subject to order stage, merchant status, payment confirmation, dispatch costs, consumable goods, custom orders and other non-recoverable expenses. Additional verification may be required before refunds are processed.
Estimated delivery times, tracking visibility, call-center response times and app availability are targets only and are not guarantees. Delays may occur due to traffic, weather, merchant handling, telecom issues, system maintenance, force majeure events or other third-party dependencies beyond Simba Express control.
To the maximum extent permitted by law, Simba Express is not liable for indirect, incidental, special, consequential or loss-of-profit damages. Where direct liability cannot be excluded, it should be limited to the amount paid for the affected service unless a mandatory law requires otherwise.
Simba Express may suspend accounts, block transactions, refuse service, restrict features or investigate conduct where there is suspected fraud, abuse, platform misuse, safety risk, payment risk, repeated service disruption or legal exposure. Simba Express may cooperate with regulators, law-enforcement authorities and payment partners when required.
Simba Express may revise these terms to reflect operational changes, legal requirements, product updates or market expansion. Unless mandatory local law states otherwise, service use is governed by the laws and competent courts applicable to the Simba Express operating entity providing the service. Questions may be directed through official Simba Express website, app or support channels.